Uber Eats warns of account suspension or review of “some” regular alcohol orders

Uber Eats keeps an eye on how many alcohol orders you place and a customer isn’t happy to be called for “few”.

An email sent to an unidentified Australian customer – who then shared it on Reddit – said, “Our systems indicate you’ve placed a few alcohol orders in the last few weeks.”

He went on to say that if the “ordering model” has continued, it is possible to suspend the customer’s account or increase it for further review.

“Experts recommend consuming no more than 10 standard drinks each week,” Uber advised.

news.com.au is aware that Uber Eats began sending these notices in August and does not specify maximum alcohol ordering limits to discourage users from placing excessive orders.

The email shared a link to DrinkWise. Uber has partnered with the nonprofit organization since 2016, when it launched a campaign against drunk driving, and promoted its involvement in 2018 when Uber Eats first launched the delivery of alcohol to Melbourne.

An Uber Eats courier is required to scan a customer’s ID in the app to ensure they are over 18 and verify that they are not visibly drunk before delivering an order.

The driver is paid by Uber to return the alcohol to the store if a person is underage or visibly drunk.

The indifferent recipient of the email claimed to have received an “alcohol order or two” per week.

Some labeled it as “lazy risk mitigation” and claimed that Uber was just “taking care of itself.”

“These companies that go out on these charitable causes to pretend to care is disgusting,” one person criticized. “Alcoholism is a real problem, but the way to fix it is not a vaguely threatening email from a delivery company.”

Another added, “The charitable partnership thing is an easy way to give the impression that they care and that they ‘solve’ the problem.”

“What would be best is ‘we have noticed that you have ordered a lot of alcohol, here are some support services you can turn to if you need them’. Not threatening them to close their account,” wrote a third party.

Some have suggested that limiting the amount of alcohol someone could purchase a week for their health was ironic as there was no limit on junk food orders.

“Yet order two dozen cream donuts, six triple cheese burgers with extra cheese sauce, a pound of fully loaded cheese fries, four tubs of Ben & Jerry’s, six liters of Coke and you’re good to go.” said one.

“But ordering 100 big macs, no problem sir, it seems perfectly sane,” wrote another.

One user claimed that the effect of unhealthy foods was not comparable.

“Both have absolutely an impact on the health system, but neither is killing a group of children with their 4WD because they are driving under the influence of a triple cheese burger,” they wrote.

Uber told news.com.au that it is committed to responsible alcohol consumption.

“This includes frequent communications to encourage restraint, educate consumers on government guidelines, implement identity and sobriety checks, and incorporate alcohol ordering limits,” the company said.

“If a customer’s order exceeds the limits, they will be notified in the app and will not be able to check out. This is to ensure that we can make safe, intelligent and responsible decisions about alcohol consumption together ”.

A year ago it was revealed that the popular Jimmy Brings alcohol delivery service was under investigation into the violation of alcohol laws in connection with the death in June 2018 of a man who allegedly spent $ 24,000 with the company over three years, including the daily orders in the weeks leading up to his death.

Nearly 300 orders reportedly included several bottles of alcohol delivered nearly every day, two of which were identical and placed 10 minutes apart, in the fifteen weeks before the 49-year-old man’s death.

Liquor & Gaming NSW confirmed to news.com.au on Friday that it has not identified any violations of the alcohol laws in effect at the time in 2018 and the investigation has been closed.

However, the NSW government has since introduced new laws.

“The new laws made it mandatory for all delivery drivers to undertake responsible alcohol training service and to keep records of all refused deliveries,” a spokesperson said.

It is now also a crime to hand over to a drunk person with a maximum fine of $ 11,000.

NSW now has the strictest alcohol express delivery laws in the country.

Originally published as Uber Eats warns customer of account suspension or review of “few” ordinary alcohol orders