Manage your professional reputation – Shari Harley

Manage your professional reputation

You’ve heard countless times that you never get a second chance to make a first impression. So when something not so good happens – a customer is upset, you missed a deadline, or you made a mistake – don’t let your boss find out from someone else. Manage your professional reputation and get there first to create the first impression of what happened.

Managers don’t like surprises. If your manager gets a call about something that’s not good, let them know before the call comes. You will create your manager’s perception of the situation and perceptions are difficult to change. Don’t wait for the shit to hit the fan. Address the issue by coming forward and notifying your manager and other interested parties.

It might sound something like this: “I just had a tough conversation with John in IT. You might get a call. Here’s what happened … I didn’t want you to be surprised.”

Or “I told Brian from Intellitec that we will increase our prices in the second quarter. He wasn’t happy. You might get a call. “

Or let’s say you will be working on a strained relationship. Tell your manager before taking action. It might sound something like this: “I want to work on my relationship with Julie. Our relationship has been strained since we worked together on the software project last year. I would like to approach her, tell her that I know our relationship is strained and that I would like a good working relationship with her. Then I would like to ask if You create the first impressionshe is willing to have lunch with me, talk about what happened and see if we can start over in a more positive way. What do you think of me doing it? Would you approach the conversation differently? I don’t know how this is going to end, so I wanted you to know what I’m going to do, in case it backfires and you get a call. “

Assertively manage your professional reputation by taking responsibility for mistakes, working on damaged relationships, and telling your manager before someone else does!

About Shari Harley

Shari Harley is the founder and president of Candid Culture, a Denver-based training company that is bringing back candor to the workplace by making it easier to give feedback on the job. Shari is the author of the book on corporate communication How to Tell Anyone Anything: A Guide to Building Business Relationships That Really Work. He is a keynote speaker at conferences and does training in the United States. Learn more about Shari Harley’s training programs and Candid Culture at

Tags: honest questions, first impressions, managing people, managing your professional reputation, professional reputation