Survival of the Fittest: Egypt ride-hailing app rating


Survival of the Fittest: Egypt ride-hailing app rating

Photo credit: Engadget

Roxy Yasta? “
Tahrir Yasta? “
Yasta” or “Osta”Is the title awarded to pilots in Egypt. For as long as I can remember, Egyptians have complained endlessly about taxi drivers: from refusing requests to drive in certain neighborhoods, to refusing to turn on the air conditioning in the summer, or to demanding unreasonably high fares. Choosing a taxi in Cairo is usually an unpleasant experience.

In 2014, international ride-hailing applications were introduced to the Egyptian market. At first they were celebrated as a more convenient and rewarding option, but over time the shortcomings of each became apparent.

Today, there are multiple ride-hailing apps to choose from: Uber, Careem, inDriver, and DiDi, each with their own set of advantages and disadvantages.

Since I’ve been a regular user of ride-hailing apps for the past three years, here’s my breakdown of their pros and cons:

Over

Uber, based in the United States, is the most popular app in Egypt and the world for travel availability. Since it employs a large number of captains throughout the city, it’s usually easy to find one anytime, anywhere.

In terms of pricing, Uber is the most expensive.

This is particularly after the price hike in May following the recent price hikes. This year, Uber released “UberXSaver”, a cheaper option than “UberX”. But unfortunately, “UberX Saver” is often not readily available.

According to Ahram Online, the base fare for an average “UberX” ride in Cairo has been increased from EGP 8 (USD 0.42) to EGP 8.5 (USD 0.44) and the price per kilometer has been increased to 2. 9 EGP ($ 0.15) from EGP 2.8 ($ 0.15).

The base fare for an average “UberX Saver” has risen from EGP 6.8 (USD 0.36) to EGP 7.25 (USD 0.38) and the price per kilometer has changed from EGP 2.38 (USD 0, 12) at EGP 2.47 (USD 0.13).

In terms of safety, Uber does not offer a hotline to turn to in an emergency. The only option available is to report any safety issues, such as an accident or lack of professionalism, via the “Help” button on the app.

Availability: 8.5 / 10
Security: 7/10
Price: 4/10

carem

An Uber subsidiary, Careem’s prices are relatively similar to Uber’s. Although there is “Go Awfar”, a cheaper option than the regular “Go”, cars reserved for that service can often be too worn without air conditioning.

Unlike Uber, however, Careem occasionally announces promotional codes and discounts for users.

Availability is one of my main concerns with Careem. The waiting time for the arrival of a captain is always more than five minutes, sometimes it reaches ten minutes or more.

In my experience, the one element that has been a big plus in Careem has been the customer call center. With 24/7 service, I have called them multiple times for being overloaded on a ride, after an argument with a captain or even a complaint about the cleanliness of the car. Unfortunately with the recent app updates, Careem only allows messaging as a form of customer service, with no hotline available.

Availability: 6/10
Security: 7/10
Price: 4.5 / 10

inDriver

Launched in Egypt in September 2020, inDriver may be one of the cheapest apps, but it’s not necessarily the safest.

Using the app, anyone can switch from user to driver with one click and no hotline can be called in an emergency. For this reason, as a woman, I can never confidently order in Driver if I am alone. There are three security options on inDriver. You can call the police directly from the app or ambulance or send a message to the support team. When I tried to text their support team about being overloaded during a ride, I was left unanswered for about 15 minutes after reporting my complaint to the agent. However, they solved the problem.

Photo credit: Alconost Inc. Blog – Medium

Another drawback is that the price is set by the customer and negotiated with the driver, a process that can take a long time. Recently, most of the drivers working at inDriver started comparing Uber prices on the travel request they received before accepting the customer’s suggested price. Therefore, most of them often suggest higher prices, ending up being almost similar, if not the same, to expensive Uber rides.

inDriver was originally launched in Russia in 2012.

Availability: 6.5 / 10
Safety: 2.5 / 10
Price: 5/10

Editorial Note Aug 18, 2022 – Following the publication of this article, inDriver contacted Egyptian Streets to comment on its safety:

“We take the safety of our users very seriously, as it is one of our core values ​​that we represent, both for drivers and passengers, to ensure we always improve our service and provide one of the easiest experiences our users can have. When it comes to driver registration, all our drivers are subjected to a mandatory check in terms of the documents presented: identity card, driver’s license, vehicle registration and criminal record, we do not activate driver accounts without verifying these papers. We always take user complaints seriously when they contact us through our channels: in-app chats, emails or social media pages, and we always invite our users to report any unpleasant situations they may encounter. In the unfavorable situation, where the user decides to go to the police and file an official complaint against another user, we immediately cooperate with the local authorities and share the requested data, after verifying the official request of the authorities, as we cannot share simply the information of our users without an official request.

Say

DiDi, which entered the Egyptian market in September 2021, is the latest addition to ride-hailing apps in Egypt. When the app first launched, it flooded new users with discounts and offers to lure them. However, once consumers thought they had found a safe and affordable option, the discounts stopped and prices turned out to be only slightly lower than Uber and Careem.

Photo credit: inside ooh

Although it does not have a hotline, DiDi has multiple security features. Internationally dubbed “Chinese Uber,” DiDi has an SOS button for contacting law enforcement or emergency services with the customer’s updated location shown below the button. Users can also allow the app to record travel audio if they feel unsure, as well as real-time tracking, where users would receive push notifications in the event of unusual activity.

DiDi was originally launched in 2012.

Availability: 7.5 / 10
Security: 8/10
Price: 7/10

All applications are available on Apple iOS and Google PlayStore.

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